1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2. Please note that some products are not eligible for a return if the product is “No longer needed”

 

Conditions for Returns

1. The product must be unused,  without any flaws.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
4. Standard timeline for returns are 7-10 working days.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Returns Reasons

1. Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
2. Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)
3. Delivery of a product that is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase.

Payment Method	Refund Option	Refund Time
Debit or Credit Card	Debit or Credit Card Payment Reversal	10 working days
Equated Monthly Installments	Debit or Credit Card	10 working days
Rocket (Wallet DBBL)	Mobile Wallet Reversal / Rocket	7 working days
DBBL Nexus (Online Banking)	Card Payment Reversal (Nexus)	7 working days
bKash	Mobile Wallet Reversal / bKash	5 working days
Cash on Delivery (COD)	Bank Deposit	5 working days
	Dolbear Cash	1 working day
Dolbear Cash	Dolbear Cash	1 working day

**In case of payment methods not mentioned in the box above, refunds will be provided through the channel using which the customer paid originally

Modes of Refund	Description
Bank Deposit	The bank account details provided must be correct. The account must be active and should hold some balance.
Debit Card or Credit Card	If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Dolbear, please contact your personal bank.
bKash / Rocket Mobile Wallet	Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.

 

 

delivery timeline (Inside Dhaka – 5 days & Outside Dhaka – 10 days).